Use Zopim to send targeted messages to customers, based on their behaviour. For example, if a customer is stuck on the checkout page you can automatically reach out with a chat and help complete their purchase.
Zopim has been able to significantly increase the conversion rate of window shoppers into trial customers. Proactive chat triggers have increased the total number of requests by an additional 16%.
Ask visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers.
Fishing charter company FishFishMe uses Zopim to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it. For example, they take special notice of visitors in the checkout process and make sure they have a smooth experience when making a purchase. Learn more about how FishFishMe uses Zopim.
Chat offers the highest satisfaction rating of any support channel, but you can always do better! Use Chat Rating to gather feedback and continue to improve your performance.
Being able to send and receive files enables you to solve customer queries more efficiently. Share a screenshot, diagnose the problem, and offer a solution.
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